Using NLP in Sales and Customer
Relationship
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This Neuro Linguistic
Programming course is focused on
taking participants’ existing sales skills to
the next level or as a building block in sales expertise for new hires.
Building on their experience as sales and knowledge of the sales process and
skills, this course will help participants understand the principles of NLP and
how they enhance the selling and buying, as well as customer service experience. For new hires,
it gives them a base skill to polish and improve with experience.
Delegates will be able to utilize profiling tools, sales and
service techniques using AIDA approach and NLP communication models for
developing enhanced rapport with buyers and customers, truly understanding the
client’s needs and making it easy to sell and service them meaningfully, whilst
adopting the mindset and attitude of high performing sales and customer service
people.
Objectives
By the end of the course,
participants should be able to:
- Learn the
distinction between traditional selling/customer service vs relationship
& consultative selling/customer service.
- Build a customer
focused mindset.
- Apply
effective communication skills in relationship and consultative selling
and servicing.
- Gain
insight and apply DISC© tool profiling tool to build relationship and
consulting customers.
- Learn and
apply the art of building rapport with customers.
- Learn and
apply basic negotiation skills in consultative selling/servicing.
- Build
confidence and skill in managing difficult situation in consultative
selling/servicing
Methodology
The course is delivered via lectures, videos, songs,
discussions, role plays and games to ensure a fully experiential learning.
